Privacy Policy — betjhili

This Privacy Policy ("Policy") is issued by betjhili ("we", "us", "our", or the "Platform") and applies to all individuals who access or use the betjhili website, mobile interface, and related services, including registered players based in Bangladesh. This Policy should be read alongside our Terms & Conditions and Responsible Gaming policy, both of which contain additional provisions relevant to your use of the Platform. By registering an account or continuing to use betjhili, you acknowledge that you have read and understood this Privacy Policy.

1. Information We Collect

1.1 Information You Provide Directly

When you register an account, make a deposit, request a withdrawal, contact our support team, or interact with betjhili in any other way, you may provide us with the following categories of personal data :

• Identity data: Full legal name, date of birth, gender, and national identity card (NID) or passport number.
• Contact data: Email address, mobile phone number, and residential address in Bangladesh (including city, district, and postcode).
• Financial data: bKash, Nagad, Rocket, or Upay mobile wallet numbers; bank account details for Dutch-Bangla Bank, BRAC Bank, City Bank, Islami Bank, Sonali Bank, or other supported institutions; Visa or Mastercard details where applicable.
• Verification documents: Copies of government-issued photo identification, proof of address documents, and payment method verification screenshots submitted during KYC review.
• Communications data: Records of your interactions with our customer support team via live chat, email, or WhatsApp, including the content and timestamps of those communications.
• Responsible gaming data: Deposit limits, loss limits, self-exclusion preferences, and cooling-off period selections that you configure through your account settings.

1.2 Information Collected Automatically

When you access and use the betjhili platform, certain technical and behavioural data is collected automatically through cookies, server logs, and analytics tools:

• Device and technical data: IP address, device type (desktop, mobile, tablet), operating system version, browser type and version, screen resolution, and device identifiers.
• Usage data: Pages visited, games played, bets placed, time spent on each section of the platform, search queries entered, and navigation paths through the site.
• Transaction data: A complete record of all deposits, withdrawals, bonus credits, wager placements, and game results associated with your account.
• Location data: General geographic location inferred from your IP address, used to verify that you are accessing betjhili from Bangladesh and to detect suspicious login activity from unusual locations.

1.3 Information from Third Parties

In certain circumstances, betjhili may receive personal data about you from trusted third-party sources, including:

• Payment processors such as bKash, Nagad, Rocket, and Upay, who may share transaction confirmation and identity verification data with us.
• Identity verification and anti-fraud service providers who assist us in confirming the accuracy of the information you provide during registration and KYC review.
• Responsible gaming support organisations, in cases where a player has voluntarily registered on a national self-exclusion scheme.

2. How We Use Your Data

betjhili processes personal data only for clearly defined, lawful purposes. The table below summarises the primary purposes for which we use your data and the legal basis on which that processing rests:

betjhili will not process your personal data for any purpose that is incompatible with the purposes listed above without first obtaining your explicit consent or establishing a separate lawful basis for that processing.

3. Data Sharing & Third Parties

3.1 Service Providers

betjhili shares personal data with carefully selected third-party service providers who assist us in operating the platform. These providers are contractually obligated to process your data only in accordance with our instructions and in compliance with applicable data protection standards. Categories of service provider who may receive your data include:

• Payment processors: bKash, Nagad, Rocket, Upay, Visa, Mastercard, and partner banks including Dutch-Bangla Bank and BRAC Bank, for the purpose of processing deposits and withdrawals.
• Identity verification providers: Third-party KYC and anti-money laundering (AML) services who verify the identity documents you submit during account registration.
• Game content providers: Casino game studios including Pragmatic Play, Evolution Gaming, Ezugi, NetEnt, and Microgaming, who may receive anonymised session data necessary to deliver their games on the betjhili platform.
• Analytics providers: Platforms that process anonymised usage data to help us understand how players interact with betjhili and identify areas for improvement.
• Customer support infrastructure: Live chat and ticketing system providers who facilitate communications between players and our support team.

3.2 Legal Disclosures

betjhili may disclose personal data to regulatory bodies, law enforcement agencies, or other competent authorities in Bangladesh or internationally where we are required to do so by applicable law, court order, or other legal process. We will always seek to notify affected players of such disclosures where we are legally permitted to do so.

3.3 No Sale of Data

betjhili does not sell, rent, or trade your personal information to any third party for their own independent marketing or commercial purposes. Any data shared with our partners is subject to strict data processing agreements and is used solely for the purposes described in this Policy.

4. Cookies & Tracking Technologies

4.1 What Are Cookies?

Cookies are small text files placed on your device when you visit a website. They allow the website to recognise your device on return visits, remember your preferences, and gather information about how you use the site. betjhili uses cookies and similar technologies including web beacons, local storage objects, and pixel tags.

4.2 Categories of Cookies We Use

• Strictly necessary cookies: Essential for the platform to function correctly. These include session authentication cookies that keep you logged in during your visit and security cookies that help detect fraudulent activity. These cookies cannot be disabled without significantly impairing your ability to use betjhili.
• Performance and analytics cookies: Collect anonymised data about how visitors navigate the betjhili platform, which pages are visited most frequently, and where errors occur. This information is used exclusively to improve the platform's performance and user experience.
• Functionality cookies: Remember your preferences such as language settings, preferred payment method display, and responsible gaming limit configurations so you do not need to re-enter them on every visit.
• Marketing and targeting cookies: Used with your consent to deliver betjhili promotional content that is relevant to your interests based on your browsing history and gameplay activity. You may opt out of marketing cookies at any time through your browser settings without affecting your access to the platform.

4.3 Managing Your Cookie Preferences

You can control and manage cookies through your browser's built-in settings. Most modern browsers allow you to view, delete, and block cookies from specific sites. Please be aware that disabling strictly necessary cookies may prevent certain features of betjhili from functioning correctly. For detailed guidance on managing cookies in your specific browser, refer to your browser's help documentation.

5. Data Retention

betjhili retains personal data only for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable legal and regulatory obligations. The following general retention periods apply:

• Account data and transaction records: Retained for a minimum of five years from the date of the last transaction or account closure, in accordance with anti-money laundering record-keeping requirements.
• KYC verification documents: Retained for a minimum of five years from the date of submission or account closure, whichever is later.
• Customer support communications: Retained for three years from the date of the last interaction, to support dispute resolution and service quality improvement.
• Analytics and usage data: Anonymised usage data may be retained indefinitely for platform improvement purposes, as it cannot be linked back to individual players once anonymised.
• Self-exclusion records: Retained for the full duration of the self-exclusion period and for a minimum of five years thereafter, to prevent re-registration during active exclusion periods.

When personal data is no longer required for its original purpose and no legal obligation requires its continued retention, betjhili will securely delete or anonymise it using industry-standard data disposal procedures.

6. Data Security

betjhili implements a comprehensive set of technical and organisational security measures to protect your personal data against unauthorised access, loss, destruction, or alteration. These measures include:

• Transport security: All data transmitted between your device and the betjhili platform is encrypted using 256-bit SSL/TLS protocols. Our HTTPS implementation is verified and regularly audited.
• Access controls: Access to personal data within betjhili is restricted to authorised personnel who require it to perform their specific job functions. All internal access is logged and monitored.
• Intrusion detection: Our server infrastructure is protected by automated intrusion detection and prevention systems that monitor for and respond to suspicious activity in real time.
• Regular security assessments: betjhili conducts periodic vulnerability assessments and penetration testing of its systems to identify and remediate security weaknesses before they can be exploited.
• Incident response: In the event of a confirmed data breach that poses a risk to your rights and interests, betjhili will notify affected players promptly and take immediate steps to contain the incident and mitigate its impact.

7. Your Rights & Choices

As a betjhili player, you have the following rights in relation to the personal data we hold about you. To exercise any of these rights, please submit a written request to support@betjhili with "Data Rights Request" in the subject line. We will respond within a reasonable timeframe, typically within 30 days of receiving your request.

• Right of access: You may request a copy of the personal data betjhili holds about you, together with information about how that data is being processed.
• Right to rectification: If any personal data we hold about you is inaccurate or incomplete, you have the right to request that it be corrected. You can update basic account information such as your email address and contact number directly through your account settings.
• Right to erasure: In certain circumstances, you may request that betjhili delete the personal data it holds about you. Please note that where we are subject to a legal obligation to retain certain data (for example, KYC records required for AML compliance), we may not be able to fulfil an erasure request in full.
• Right to restrict processing: You may request that betjhili restricts its processing of your personal data in certain situations, for example while a dispute about the accuracy of your data is being resolved.
• Right to object: You have the right to object to betjhili processing your personal data for direct marketing purposes at any time. You may also object to other forms of processing based on legitimate interests, where your individual circumstances justify such an objection.
• Right to withdraw consent: Where betjhili processes your data on the basis of your consent (for example, for marketing communications), you may withdraw that consent at any time. Withdrawal of consent does not affect the lawfulness of processing that took place before the withdrawal.

8. Changes to This Policy

betjhili reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data processing practices, applicable laws and regulations, or the features and services available on the Platform. When material changes are made, we will notify registered players by email and by posting a prominent notice on the betjhili website, with the updated effective date clearly indicated at the top of this document.

Your continued use of the betjhili platform following the posting of a revised Privacy Policy constitutes your acceptance of the updated terms. If you do not agree with the changes, you should discontinue use of the Platform and contact support@betjhili to close your account and request deletion of your personal data, subject to our legal retention obligations.

We recommend reviewing this Privacy Policy periodically to stay informed about how betjhili is protecting your information. The date of the most recent revision is always displayed in the "Last Updated" notice at the top of this page.